1 Booking Confirmation & Agreement Acknowledgment

A reservation is confirmed when the client submits the reservation form and agrees to these Terms and Conditions by selecting the acknowledgment checkbox. This action confirms the client has read, understood, and accepted the policies outlined herein, forming a binding agreement with Waggy Resort.

2 Cancellation & Refund Policy

Due to the limited number of spaces and resources required to prepare for each guest, Waggy Resort operates under a no-refund policy. This applies to cancellations, no-shows, early pickups, or removal due to behavior. However, in certain situations, a credit may be considered for future use, subject to availability and at the sole discretion of Waggy Resort.

3 Capacity & Resource Commitment

Each confirmed reservation secures a dedicated space and allocates specific resources such as staff time, cleaning, and preparation. These operational efforts are non-refundable, even if the reservation is shortened or canceled.

4 Client Responsibilities

Clients are responsible for reviewing all policies prior to booking. Accurate and full disclosure of behavioral or medical issues is essential. All pets must have current vaccination records on file, and clients are expected to follow all drop-off and pick-up procedures. Non-compliance may result in service denial without reimbursement.

5 Behavior Policy

We understand that pets may exhibit different behaviors in a new environment. While most guests settle in well, some may experience anxiety or behavioral changes. Waggy Resort is not liable for such responses. In cases of aggression or disruptive behavior, we may need to adjust care or remove the pet from group settings for the safety of all guests.

6 Aggression & Biting Policy

Pets that display aggression, excessive stress, or biting may be removed from our care for the remainder of their stay. The client accepts full responsibility for any injuries or damages caused by their pet. No refunds or credits will be issued in these instances.

7 Medication & Special Care

We are happy to administer medications and provide specialized care when clear, written instructions and properly labeled items are provided. While we take great care in administering treatments, Waggy Resort is not liable for missed doses or reactions resulting from incomplete or inaccurate information.

8 Special Care Needs

Pets with complex medical or behavioral conditions may be accepted on a case-by-case basis and require a signed Special Care Addendum. This document outlines care instructions, emergency protocols, and limitations. Acceptance is not guaranteed and is based on our assessment of our ability to meet the pet’s needs safely.

9 Health & Vaccination Requirements

All pets must be current on vaccinations and free from contagious conditions. Proof of vaccination is required before check-in. Pets showing signs of illness may be denied entry. In case of medical concerns, emergency care may be sought at the owner’s expense.

10 Emergency Contact & Veterinary Care

Clients must provide accurate emergency contact and veterinary information. In the event of illness or emergency, Waggy Resort may consult the pet’s regular veterinarian or an alternative licensed clinic. All associated medical expenses are the responsibility of the client.

11 Feeding & Dietary Information

Feeding instructions should be detailed and provided in writing. While we strive to follow routines carefully, Waggy Resort is not responsible for dietary issues, allergic reactions, or digestive upsets resulting from inaccurate or incomplete instructions.

12 Holiday Reservation Policy

Reservations during holiday periods are subject to specific cancellation terms and will be charged in full. Credits or reschedules during peak periods are not guaranteed.

13 Early Pickup Policy

In the event of an early pickup, the full original reservation fee remains due. No partial credits or refunds will be provided for shortened stays.

14 Personal Belongings

Clients may bring personal items such as bedding, toys, or food containers. All items must be clearly labeled. Waggy Resort is not responsible for belongings that are lost, damaged, chewed, or removed due to safety concerns.

15 Abandonment Policy

Pets not picked up within 5 days of their scheduled checkout, and without communication from the owner, may be considered abandoned. In such cases, Waggy Resort will follow applicable local regulations, and any associated costs will be charged.

16 Communication & Updates

Upon request, we offer daily updates including text messages or photos. In the case of emergencies or behavioral concerns, we will contact the client using the information provided.

17 Confidentiality

All client and pet information is treated as confidential. We do not share information with third parties unless required by law or in emergency situations.

18 Indemnification

Clients agree to indemnify and hold harmless Waggy Resort, its owners, and staff from any claims, liabilities, or expenses arising from their pet’s stay, including injuries or damages caused to other animals, people, or property.

19 Liability Waiver

While we make every effort to ensure the safety and comfort of all pets, clients understand that Waggy Resort is not liable for injury, illness, escape, or death, unless caused by proven gross negligence. Clients assume all inherent risks associated with pet boarding.

20 Reviews & Feedback Policy

We appreciate client feedback and strive for continuous improvement. If concerns arise, we encourage direct communication so we can resolve issues promptly. We kindly ask that clients refrain from posting false or misleading reviews. Deliberately defamatory content may result in appropriate legal response.

21 Payments & Accepted Methods

We accept the following payment methods: Debit/CC, Afterpay, and Cash App. Full payment is due at or before drop-off, unless prior arrangements are made. Late payments may result in additional fees or booking denial.

22 Force Majeure — Act of God

Waggy Resort is not liable for cancellations or interruptions caused by circumstances beyond our control, including natural disasters, severe weather, power outages, pandemics, or government restrictions. In such cases, we may offer rescheduling or credit options, but refunds will not be issued.

23 Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of the State of Florida. In the event of a dispute, the parties agree to first attempt resolution through mediation. If unresolved, legal proceedings must be filed in the courts of Saint Lucie County, Florida.

24 Severability

If any section of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

25 Photo & Media Release

Waggy Resort may use non-identifying photos or videos of pets for promotional or social media purposes. No personal client information will be shared. Clients who prefer not to have their pets featured may opt out by notifying us in writing.

26 Final Acknowledgment

By completing a reservation with Waggy Resort, clients confirm that they have read, understood, and accepted all Terms & Conditions. This includes all policies related to care, safety, payments, cancellations, and responsibilities.

Submitting a reservation through our system, including checking the acknowledgment box, constitutes full agreement. We thank you for trusting us with your pet’s care and look forward to providing a safe and loving experience.