Thank you for choosing Waggy Resort for your dog’s boarding needs. We understand that your pet’s well-being is of utmost importance, and we are committed to providing top-quality care during their stay with us. To ensure transparency and maintain the highest standards of service, we have implemented the following “No Refund” policy:
1. Reservation Deposit: A non-refundable reservation deposit is required at the time of booking to secure your dog’s spot at our facility. This deposit is deducted from the total cost of your booking and is not refundable under any circumstances.
2. Cancellation Policy: We understand that unforeseen circumstances may arise, leading to the need to cancel or reschedule your reservation. However, we regret to inform you that we do not offer refunds for cancellations. Instead, we provide a credit for the deposit amount to be applied to a future reservation made within 1yr from the original booking date.
3. Early Check-Outs: If you decide to pick up your dog before the scheduled check-out date, we do not provide refunds or discounts for the remaining reserved days. We have reserved the space and allocated resources for your pet’s entire stay, and this policy helps us maintain our commitment to quality care for all our guests.
4. No-Show Policy: Failure to check in your dog on the scheduled arrival date without prior notice will result in the forfeiture of the entire reservation cost. We strongly recommend notifying us as soon as possible if you anticipate any changes in your reservation.
We understand that this policy may raise questions or concerns, but it allows us to allocate resources efficiently, maintain our competitive pricing, and provide the best possible care for your beloved pets. If you have any questions or need clarification on our policies, please feel free to reach out to us at 772-353-0036. We appreciate your trust in Waggy Resort and look forward to serving you and your furry family members.