Effective Date: May 17, 2024 (Updated)

We’re thrilled to have the opportunity to care for your beloved pet. At Waggy Resort, we’re committed to creating a safe, nurturing, and joyful environment for all our furry guests—while giving pet parents peace of mind.

To ensure a smooth and positive experience for everyone, we’ve outlined our policies and procedures below. These Terms & Conditions help us provide consistent care, maintain a safe facility, and communicate expectations clearly. If you have any questions, we’re always happy to help.

Thank you for trusting us with your pet’s care—we look forward to making their stay happy and memorable!

A reservation is confirmed when the client submits the reservation form, agrees to these Terms and Conditions by selecting the acknowledgment checkbox. This action confirms the client has read, understood, and accepted the policies outlined herein, forming a binding agreement with Waggy Resort.

Due to the limited number of spaces and resources required to prepare for each guest, Waggy Resort operates under a no-refund policy. This applies to cancellations, no-shows, early pickups, or removal due to behavior. However, in certain situations, a credit may be considered for future use, subject to availability and at the sole discretion of Waggy Resort

Each confirmed reservation secures a dedicated space and allocates specific resources such as staff time, cleaning, and preparation. These operational efforts are non-refundable, even if the reservation is shortened or canceled.

Clients are responsible for reviewing all policies prior to booking. Accurate and full disclosure of behavioral or medical issues is essential. All pets must have current vaccination records on file, and clients are expected to follow all drop-off and pick-up procedures. Non-compliance may result in service denial without reimbursement.

We understand that pets may exhibit different behaviors in a new environment. While most guests settle in well, some may experience anxiety or behavioral changes. Waggy Resort is not liable for such responses. In cases of aggression or disruptive behavior, we may need to adjust care or remove the pet from group settings for the safety of all guests.

Pets that display aggression, excessive stress, or biting may be removed from our care for the remainder of their stay. The client accepts full responsibility for any injuries or damages caused by their pet. No refunds or credits will be issued in these instances

We are happy to administer medications and provide specialized care when clear, written instructions and properly labeled items are provided. While we take great care in administering treatments, Waggy Resort is not liable for missed doses or reactions resulting from incomplete or inaccurate information.

Pets with complex medical or behavioral conditions may be accepted on a case-by-case basis and require a signed Special Care Addendum. This document outlines care instructions, emergency protocols, and limitations. Acceptance is not guaranteed and is based on our assessment of our ability to meet the pet’s needs safely.

All pets must be current on vaccinations and free from contagious conditions. Proof of vaccination is required before check-in. Pets showing signs of illness may be denied entry. In case of medical concerns, emergency care may be sought at the owner’s expense.

Clients must provide accurate emergency contact and veterinary information. In the event of illness or emergency, Waggy Resort may consult the pet’s regular veterinarian or an alternative licensed clinic. All associated medical expenses are the responsibility of the client.

Feeding instructions should be detailed and provided in writing. While we strive to follow routines carefully, Waggy Resort is not responsible for dietary issues, allergic reactions, or digestive upsets resulting from inaccurate or incomplete instructions.

Reservations during holiday periods are subject to specific cancellation terms. will be charged in full. Credits or reschedules during peak periods are not guaranteed unless otherwise noted.

In the event of an early pickup, the full original reservation fee remains due. No partial credits or refunds will be provided for shortened stays.

Clients may bring personal items such as bedding, toys, or food containers. All items must be clearly labeled. Waggy Resort is not responsible for belongings that are lost, damaged, chewed, or removed due to safety concerns.

Pets not picked up within [Insert Number] days of their scheduled checkout, and without communication from the owner, may be considered abandoned. In such cases, Waggy Resort will follow applicable local regulations, and any associated costs will be charged to the client.

Upon request, we offer daily updates including text messages or photos. In the case of emergencies or behavioral concerns, we will contact the client using the information provided.

All client and pet information is treated as confidential. We do not share information with third parties unless required by law or in emergency situations.

Clients agree to indemnify and hold harmless Waggy Resort, its owners, and staff from any claims, liabilities, or expenses arising from their pet’s stay, including injuries or damages caused to other animals, people, or property.

While we make every effort to ensure the safety and comfort of all pets, clients understand that Waggy Resort is not liable for injury, illness, escape, or death, unless caused by proven gross negligence. Clients assume all inherent risks associated with pet boarding.

We appreciate client feedback and strive for continuous improvement. If concerns arise, we encourage direct communication so we can resolve issues promptly. We kindly ask that clients refrain from posting false or misleading reviews. Deliberately defamatory content may result in appropriate legal response.